HUNGMINH
IT SOLUTION
HUNG MINH ITS · AI AGENT

Customers message.
AI helps.
You stay in control.

An AI agent for customer support and sales on Facebook. Answer from approved documents, share price lists and keep each customer’s context, with human handover when needed.

Discuss implementation View indicative pricing
Configured for your businessTraining & handoverReview-before-send mode
Business inbox
INTERACTIVE DEMO
C
Sample customer

Separate context · Facebook Messenger

Could I see your service plans and prices?
Illustrative AI responseHello! Here are our price list and service catalogue. Which plan interests you so I can help with the right information?
Approved price listSample document
Service catalogueSample document

Eligible for automatic replyUses business-provided information and shares approved documents.

Illustrative scenarios only. No connection or messages are sent to Facebook.

Uses your business documents

Price lists, products, policies and tone of voice are prepared for your business.

Keeps conversations separate

Each customer has a separate context. Keep the conversation history and ask for missing details.

Your team can take over

Choose draft review, automatic replies within an agreed scope, or human handover.

Built forOnline shopsSpas & salonsService businessesSmall businesses
01 / WHAT THE AGENT HELPS WITH

Less repetition.
More time for customers
who need you.

You provide the knowledge and rules. We configure the support workflow, document sharing and when to hand over to your team.

Explore the demo scenarios
01

Messenger support

Answer common questions, explain products and guide customers using approved information.

02

Share approved documents

Share approved price lists, menus, instructions or original QR images in private conversations when appropriate.

03

Comment handling

Draft replies using the post’s context, then reply to or like comments according to your settings.

04

Escalate items requiring checks

Route complaints, payment checks and situations with missing information to the responsible person.

02 / A CLEAR IMPLEMENTATION SCOPE

Start with Facebook.
Expand as needed.

Messenger and comment workflows have been implemented in practice. Each business still needs account, permission and scenario checks before going live.

Sensitive details such as phone numbers, delivery addresses and payments are handled in private conversations according to the configuration. QR images and requests for delivery details are not posted in public comments.

Channels & implementation scope

Facebook Messenger

Support, documents, context and handover

Implementation available

Facebook comments

Read, reply and like as configured

Implementation available

TikTok / Zalo / Website

Subject to API and account access checks

Separate quotation

CRM / Scheduling / Orders

Connect to your existing systems

On request
03 / INDICATIVE PRICING

Start at the right scale.
Upgrade when needed.

A one-time setup fee covers configuration, testing and handover. Monthly fees cover operation and the AI allowance specified in each plan.

Starter

For one Facebook Page starting with automation

One-time setup, from

2,900,000VND

Operation from 590,000 VND / month

1 Facebook Page · 500 AI responses/month
  • Messenger answers based on your FAQ
  • Business knowledge and tone-of-voice configuration
  • Review drafts or enable replies within scope
  • Human takeover for individual conversations
  • User guidance and basic operational support
Enquire about Starter
FOR SHOPS NEEDING SALES SUPPORT

Sales

For shops handling regular messages and comments

One-time setup, from

4,900,000VND

Operation from 990,000 VND / month

1 Facebook Page · 1,500 AI responses/month
  • Everything in Starter
  • Comment replies and likes as configured
  • Send approved price lists, menus and documents
  • Guide ordering and collect required details
  • Manage context, sending status and review items
Enquire about Sales

Custom integration

For businesses with specific workflows

One-time setup, from

9,900,000VND

Operation: quoted by scope

Channels and allowances specified in the quotation
  • Workflow assessment and custom design
  • CRM, scheduling or internal system integration within scope
  • Separate data and configuration for each channel
  • Define and test handover scenarios
  • Hosting, monitoring and support as agreed
Enquire about Custom integration

Indicative pricing updated 20 October 2026. Prices exclude VAT. Starter and Sales are intended to include basic operation and the AI response allowance shown on each plan. One AI-generated answer for a processing turn counts as one response; images attached in that turn do not count as additional AI responses.

Knowledge scope, AI model, infrastructure, support and allowances are confirmed in the quotation. Advertising, third-party services and out-of-scope integrations are charged separately. No automatic overage charges apply; upgrades or additional usage must be agreed in advance. Platform access is checked before implementation is confirmed.

Business-specific configuration

Tone, knowledge and workflows configured for your business.

Testing & handover

Review real-world scenarios together before going live.

Usage support

Guidance and updates within the agreed plan scope.

04 / IMPLEMENTATION TOGETHER

From your documents
to a customer support workflow.

01

Discovery

Identify channels, message volumes, account access and your team’s current tasks.

02

Prepare knowledge

Agree on products, pricing, tone, images and situations requiring human handover.

03

Configure & test

Test replies, document sharing, takeover and situations with missing information.

04

Handover & follow-up

Provide user guidance and agree on infrastructure and operational support.

05 / BEFORE YOU START

Your questions.
Clear answers.

A clear scope helps you choose the right plan and understand what you are paying for.

How is an AI agent different from a scripted chatbot?+

An agent can use your business documents and the context within a conversation to draft relevant replies, rather than only following fixed buttons. Actions such as sending images or handing over to staff remain within configured permissions and rules.

Do I need a new Page or access to a personal Facebook account?+

You do not need a new Facebook Page. We assess API connectivity and granted permissions for your existing Page. We do not ask you to send Facebook passwords in messages. Account eligibility and platform permissions are checked before the scope is confirmed.

Can you connect TikTok, Zalo or a website?+

Facebook Messenger and comment workflows have already been implemented. TikTok, Zalo, websites and other systems require a separate assessment of APIs, account eligibility and granted permissions. Not every channel can be enabled immediately; extensions are listed separately in the quotation.

What happens when the AI does not know the answer?+

Missing information, complaints, order checks, stock checks and payment checks are routed to staff under the agreed rules. You can begin with draft review before enabling automatic replies within the permitted scope.

Does the AI confirm orders and received payments automatically?+

The agent can guide ordering, ask for missing details and send original QR images provided by the business in private conversations. The basic version does not automatically confirm received funds, stock or delivery dates. Automatic reconciliation requires separate data integration and testing.

Does my computer need to stay on?+

If hosted on your business computer, it must stay on, connected and awake for continuous processing. For operation outside business hours, we can recommend suitable hosting; costs and operational responsibilities are specified in the quotation.

What do monthly fees include and how is usage counted?+

Starter and Sales are intended to include basic operation and the stated AI response allowance. One AI-generated answer for a processing turn counts as one response; images attached in that turn do not count separately. Overage charges are not automatic and must be agreed in advance. Prices exclude VAT, advertising, third-party fees and out-of-scope integrations. The AI model and infrastructure are confirmed in the quotation.

How are existing data and business knowledge added?+

The business provides materials it is authorised to use: price lists, products, policies, FAQs and images. We do not import the entire old inbox by default. History imports, data storage location, retention and handover are agreed before implementation.

START WITH YOUR BUSINESS NEEDS

Share a customer scenario.
Let’s see how AI can help.

Share your Facebook Page link, industry, estimated message volume and the tasks you want to automate. We will recommend an appropriate scope and plan.

Talk to Hung Minh ITS

Message on Zalo · 0706303063Send an enquiry

No passwords or customer data are needed for an initial consultation.